I would like to share with everyone that I had a wonderful experience at the Dublin Acura Service Department. I had to bring my husbands car into be serviced with my 10 month old daughter and the service i got was phenomenal. The waiting area was very clean and stocked, and I liked the tracking system that you have. Honestly, I was a little worried about coming into this location because of a previous experience that I had with the staff but being that this location is closer to my home I decided to give it a try. From the moment I walked through the door the young man (i'm sorry I didnt get his name) was very courteous and attentive to my (and my young child and all her baggage) needs. I will definitely be scheduling my future services at this location! Thanks again!

Our reply:

Thank you for giving us another opportunity. We have made a lot of positive changes to our service department. I'm very happy to read we have regained your trust!

Jay Barger
Operations Manager

I wanted to let you know that my experience at your dealership, and specifically with Dan Beierle, was fantastic. Dan was easy to work with and knowledgable. Most importantly, he was straight forward. When I asked questions, he gave me honest answers which is something I did not experience at other dealerships I visited. Finally, when it came to cutting the deal, you guys immediately gave me what I thought was a fair deal. This was not the case with other dealers which made the negotiation process more stressful and took the joy out of buying a new car. My father has purchased several vehicles from your dealership in the past, and his experience was less than stellar. We are both pleasantly surprised by the improvements you have made - keep it up and I will certainly be back for future car purchases. Most important, I love the new TSX! Thanks again, Mike Anania

Our reply:

Thank you Mike!

Jay Barger
Operations Manager

Acura Columbus was our choice by far over other Acura Dealers in Columbus. They treat their customers very good and know how important a vehicle purchase is. They keep us coming back!!!! Everyone we delt with did a great job helping us.

Our reply:

Thank you very much for your kind words and the opportunity to help with your Acura needs.

Jay Barger
Operations Manager

Our reply:

Thank you very much for your kind words Eric!

Jay Barger
Operations Manager

JR was awesome. He was very professional and answered all my questions. You was not pushy like a lot of car salesman. He also was a good listener.

Our reply:

Thanks for your kind words John!

Jay Barger
Operations Manager

Our reply:

Thanks Douglas! Let us know when you are ready to trade the Lexus. Dan will take very good care of you when it's time!

Jay Barger
Operations Manager

Once again, Acura Columbus took great care of my MDX. They have been taking care of us since we relocated to Dublin in 2002. It's hard to believe we've been doing business with Dublin Acura for 10 years. It's been fun seeing the changes and improvements as they have grown. No reason for our family to go anywhere else.

Our reply:

Joyce,

Thank you so much for your kind words and support over the past decade! It's always a pleasure when you stop in for your MDX's maintenance. Please don't hesitate to let me know when you are ready for a change.

Jay Barger
Operations Manager

Just a note to express our appreciation for 10 years of superb and honest service from your dealership.  We are rather old, but never in our car experience life time have we consistently dealt with a dealership that has our complete trust, confidence and appreciation for honest, cost effective and highly professional service on our car.  We like coming to your dealership and have no concerns whatsoever of getting deceived for service we do not need or dishonesty in pricing.
We have recommended you many of our friends.
You set the highest bar for a car dealership.
 
 

Our reply:

Thank you for your kindness, trust and loyalty over the past 10 years! We look forward to seeing you on your next visit.

Thanks again,

Jay Barger
Operations Manager

Jason had everything ready for my arrival. The car was in an inspection room with the installed items finished as promised. He didn't waste any of my time was very professional and took care of all my concerns with full attention to detail. A very satisfying experience!

Our reply:

Thank you very much Steven! We appreciate the opportunity.

Enjoy your new MDX,

Jay Barger
Operations Manager

Acura Columbus Is The Best Dealership I Have Dealt With. Kristi Thorton Is My Service Advisor And She Makes All The Difference When I Go To Get My Car Serviced. It Truly Is A Pleasure Going There And The Whole Staff Is Very Friendly Almost Like A Family. Acura Columbus Has Always Been Very Accomodating And Wonderful I Will Keep Going There And Plan To Buy From Them Again.

Our reply:

Thank you very much for your kind words. You are always welcome at Acura Columbus we really appreciate the opportunity to help!

Jay Barger
Operations Manager

Service Advisor Larry Jones Did An Exceptional Job. He Went Above And Beyond My Expectations. I Truly Had The Best Service Out Of Any Dealership I Have Ever Taken A Vehicle To. The Loaner Vehicle I Was Given Was Amazing, If I Were Able To Trade My Car In I Would Love To Have That Vehicle. It Was Very Nice Knowing My Car Was Done And I Was Updated As Soon As It Was Done And There Was No Pressure To Pick It Up Right Away. When I Received My Vehicle Back I Was Amazed By How Clean It Was And How Great Of A Job Larry Did Taking Care Not Only Of My Vehicle But Me As Well. The Dealership Was Very Nice Inside And Provided Me With Cheetos And A Nice Cold Sprite While I Signed The Paperwork And Larry Explained Everything With Me And Informed Me Of Some Routine Maintenance That Needs Done Like The Timing Belt And Water Pump To Me. By Far Acura Of Columbus Did An Amazing Job. I Purchased My Vehicle At Lindsay Acura But Will Only Take My Car To Acura Of Columbus And Make Any Future Purchase There!!

Our reply:

Thank you Jeff! Keep coming back! We really try to make sure we exceed your expectations on every visit.

Jay Barger
Operations Manager

Jon was very professional. He made us feel comfortable and answered all our questions. We leased a new TL and really love it. We were really about to sign the papers for an Audi but saw a commercial for the TL and decided to check it out. Best decision we've made in a while. Jon and the Dealership made the decision to go with our gorgeous black TL a no-brainer. Could not be happier!

Thanks agian,

WTJ jr  

Our reply:

Thank you for sharing your experience. I really appreciate your feedback and for giving us the opportunity to show you the Acura Columbus difference!

Jay Barger
Operations Manager

Mike made sure I was happy before during and after the sale. I couldn't have asked for better treatment other than a free car... Good people, great dealership I highly recommend.

Our reply:

Thank you Rudy! We look forward to assisting you and your family in the future.

Jay Barger
Operations Manager

Brad Barbee was wonderful. Made himself available for any questions or concerns. Wanted to help us make the best deal possible. Will be a returning customer

Our reply:

Thanks Colleen! We appreciate your kind words and the opportunity to help. I'm sure Brad will be looking forward to assisting you in the future.

Jay Barger
Operations Manager

My wife and I have purchased many new cars from many sources and were very pleased with our buying experience from your dealership, most importantly by Brad Barbee’s professional representation.  We anticipate a continued satisfactory experience with your dealership.

Our reply:

Thank you very much for your kind words. Please let us know when your new Acura is due for maintenance we would love to assist with your future service needs.

Jay Barger
Operations Manager

THEY KEPT ME VERY WELL-INFORMED OF WHAT WAS GOING ON. THE SERVICE REMINDERS WERE CODED. THEY MADE SURE THAT I KNEW EXACTLY WHAT MY CODE MEANT. THEY TOOK ME IN. AS THEY WERE DOING THE SERVICE, THEY CALLED AND TOLD ME THERE WAS ANOTHER THING THEY HAD TIME TO DO ON THAT DAY IF I WANTED TO DO IT. I CHOSE NOT TO, BUT IT WAS NICE TO HAVE THAT OPTION.

Our reply:

Thanks for sharing. Our service takes great pride in communication. We look forward to assisting in the future.

Jay Barger
Operations Manager

I had been there before. That is where I bought it from. I am very satisfied with their service.

Our reply:

Thank you for sharing your experience with Acura Columbus Service. Please don't hesitate to let us know if you need anything or are ready for your next service in the future.

Jay Barger
Operations Manager

They were professional. It was the promptness in getting me in and out. They told me it would take a certain amount of time. They were actually shy of the time they promised, which was good.

Our reply:

Thanks for your kind words. We try very hard to complete all of our services as efficiently and safely as possible.

Jay Barger
Operations Manager

Service always takes good care of me. Thanks for the clean car love the complimentary wash with oil changes.

Our reply:

Thanks for your kind words! We try very hard to exceed expectations at Acura Columbus.

Jay Barger
Operations Manager

Steve gave me a great deal on my new MDX. Made it almost too easy! I wanted to negotiate hard but he laid down took my offer and skipped the back and forth fun. Great experience from a great company I have no complaints.  

Our reply:

We try to make the process as painless as possible. Thanks for taking the time to share your experience with Acura Columbus.

Jay Barger
Operations Manager

THEY MAKE YOU FEEL WELCOME. THEY PAY ATTENTION TO YOU AND DO A GOOD JOB WITH THE FOLLOW-UP. IT IS A GOOD EXPERIENCE.

Our reply:

 

We are grateful for your time and your feedback. We look forward to serving you now and in the future. We would be honored to serve your friends and family as well.

Happy Holidays,

Jay Barger
Operations Manager

We moved to Columbus in 2009 and have used Acura Columbus to service our 1999 Acura 3.0 CL. We have been totally satisfied with the service and it played a huge part in our decision to purchase an Acura vs. other makes.

Our reply:

Thank you very much we appreciate the opportunity to continue to help with your Acura needs.

Happy Holidays,

Jay Barger
Operations Manager

EXCELLENT!

Our reply:

Thank you very much! Enjoy your new TSX.

Happy Holidays,

Jay Barger
Operations Manager

Working with Jason was a great experience. He has amazing poise and professionalism for such a young man. He had already quoted us a price for the new TL via e-mail, and gave a tentative trade in value for our Honda Accord. As it turned out, he couldn't lower the price on the new car, but did honor the trade in value, making the deal more than acceptable. We are quite happy with the deal and ecstatic about the new TL. We will definitely return when we're ready for another new car.

Our reply:

Thanks Michael! I really appreciate you taking a moment to share your experience with Jason and the Acura Columbus sales team. We look forward to seeing you for your maintenance needs in the future.

Enjoy the new TL,

Jay Barger
Operations Manager

This Was Truly The Best Visit I Have Ever Had Here....... I Have Been Coming To This Dealership Since 2005. Good Job With Whatever Or Whoever You Hired To Change Things In The Service Area. I Have Had Several Bad Experiences Here Over The Years But With This New Attitude I Will Consider Buying Another Acura

Our reply:

Thanks for noticing David! We have been working very hard to improve the service experience for all of our valued clients. We hope you will keep coming back to Acura Columbus.

Jay Barger
Operations Manager

My Expereince Was Definately Pleasant And Worthwhile

Our reply:

Fantastic! Thank you very much for sharing.

Happy Holidays,

Jay Barger
Operations Manager

Excellent Service!

Our reply:

Thank you Phil. We appreciate your kind words and look forward to seeing you again in the near future.

Happy Holidays,

Jay Barger
Operations Manager

Enter your review here theoverall The complete sales experience was terrific. Since I knew what I wanted most of the details I was able to work out over the phone or via email with Jon Habel. We picked up the car the next day after we came to agreement and the closing process was effortless and quick. The car of course is great but having dealt with other Acura dealers in town, Columbus Acura provided a Superb experience that exceeded all expectations. Thanks and keep up the good work.

Our reply:

Peter,

Thank you so much for taking the time to share your experience with Jon and our sales team. We try to make it is quick and painless of a process as possible.

Happy Holidays,

Jay Barger
Operations Manager

I Have Absolutely No Complaints. They Did What Was Expected, Were Polite, And I Will Pleased With The Service.

Our reply:

We appreciate the opportunity to help. Thanks again for your kind words!

Jay Barger
Operations Manager

They made it very easy for me to lease my new TSX. Couldn't ask for anything more.

Our reply:

Thank you Aaron! We look forward to helping with your maintenance needs in the future. Enjoy the TSX.

Happy Holidays,

Jay Barger
Operations Manager

It was a pleasure working with the team at Acura Columbus these past couple of weeks. I simply described what I was interested in and Steve Ault called when he had the right vehicle for us. I appreciate the honesty and found it a pleasure. I'm sure I will talk with Steve when I have a need for another vehicle.

Our reply:

Thank you so much for your business. We are fortunate to have customers like you and will do everything we can to live up to your expectations.

Jay Barger

Operations Manager

 

Awesome!

Our reply:

Thank you Chad!